Privacy Policy – jilipay

jilipay ("jilipay," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the jilipay platform, accessible at jilipay.org (the "Platform"). This Privacy Policy ("Policy") describes how jilipay collects, uses, discloses, stores, and protects personal information obtained from players and visitors in connection with the use of our online casino, sports betting, and related services (collectively, the "Service").

This Policy is intended to comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as well as any other applicable data protection legislation. By registering for or using the jilipay Service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with jilipay's Terms & Conditions, which govern your use of the Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

jilipay collects personal data that is necessary to provide the Service, comply with legal obligations, and improve the player experience. The categories of personal data we collect include:

jilipay does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (such as a copy of a government-issued ID), it is handled with the highest level of security and access controls.

jilipay uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your jilipay account, including verifying your identity and age (21+) as required by applicable gaming regulations.
• Service Delivery: To provide access to games, process bets, calculate winnings, and deliver the full range of jilipay services.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods in Philippine Peso (₱).
• Legal Compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and other applicable Philippine laws and regulations.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account abuse, and other illegal activities on the jilipay platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the performance, features, and user experience of the jilipay platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.

jilipay processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and jilipay (i.e., the Terms & Conditions), including providing the Service, processing payments, and managing your account.
• Legal Obligation: Processing is required to comply with applicable laws, including AML regulations, KYC requirements, and gaming regulatory obligations.
• Legitimate Interests: Processing is necessary for jilipay's legitimate interests, including fraud prevention, platform security, and improving the Service, provided these interests are not overridden by your data protection rights.
• Consent: For certain processing activities, such as marketing communications and the use of non-essential cookies, jilipay relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jilipay does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, and banking partners (BPI, BDO, Metrobank) to facilitate deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML service providers engaged to verify player identity and comply with regulatory requirements.
• Game Software Providers: Licensed game developers and providers whose games are available on the jilipay platform, to the extent necessary to deliver game services.
• IT and Security Service Providers: Cloud hosting, cybers ecurity, and infrastructure providers engaged to operate and protect the jilipay platform.
• Regulatory Authorities: Government agencies, law enforcement bodies, and gaming regulators in the Philippines, where disclosure is required by law or court order.
• Professional Advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

Any third party with whom jilipay shares personal data is required to handle that data in accordance with applicable data protection laws and jilipay's data processing standards. jilipay remains responsible for ensuring that such third parties provide sufficient guarantees regarding the security and confidentiality of your personal data.

jilipay uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. A cookie is a small text file placed on your device when you visit the jilipay website.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without affecting core Platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised information about how players interact with the jilipay platform, helping us identify areas for improvement and optimise the user experience.
• Functional Cookies: Used to remember your preferences, such as language settings, display preferences, and previously visited game categories.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of jilipay's marketing campaigns. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilipay platform. For more information on managing cookies, refer to your browser's help documentation.

jilipay retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC Documents: Identity verification documents are retained for the period required by applicable AML regulations, typically five (5) years from the end of the business relationship.
• Customer Support Records: Communications with our support team are retained for up to three (3) years from the date of the interaction.
• Technical & Usage Data: Log files and usage analytics data are typically retained for up to twelve (12) months, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, jilipay will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

jilipay takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilipay platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data, on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the jilipay platform.
• Multi-factor authentication requirements for account access and administrative systems.
• Continuous monitoring of the platform for suspicious activity, intrusion attempts, and data anomalies.

While jilipay employs industry-standard security practices, no electronic system is entirely immune to risk. In the event of a data security breach that is likely to result in a risk to your rights and freedoms, jilipay will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

You also play an important role in keeping your account secure. Please use a strong, unique password for your jilipay account and never share your login credentials with anyone. Contact our support team immediately if you suspect unauthorised access to your account.

Under the Data Privacy Act of 2012 and applicable regulations, you have the following rights with respect to your personal data held by jilipay:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Policy.
• Right of Access: You have the right to request a copy of the personal data jilipay holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilipay's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another data controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact jilipay's Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

If you believe jilipay has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

The jilipay platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jilipay does not knowingly collect personal data from individuals under the age of 21.

If jilipay becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited.

If you are a parent or guardian and believe that your child has registered on the jilipay platform, please contact us immediately at [email protected] so that we can take appropriate action.

jilipay primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines, for example in connection with cloud hosting, technical support, or game software services.

Where such international transfers occur, jilipay ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under Philippine law.

By using the jilipay platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of the Service, subject to the safeguards described in this section.

jilipay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When material changes are made, jilipay will notify registered players via the contact details associated with their account or by posting a prominent notice on the Platform.

The date of the most recent revision is indicated at the top of this page. We encourage you to review this Policy periodically to stay informed about how jilipay protects your personal data. Your continued use of the jilipay platform following the posting of an updated Policy constitutes your acceptance of the changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or jilipay's data processing practices, please contact our Data Protection Officer. We are committed to addressing your privacy concerns promptly and transparently.

Email: [email protected]

Our support team is available 24 hours a day, 7 days a week. You may also visit our FAQ page for answers to common questions, or review our Terms & Conditions for the full framework governing your use of jilipay.